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Manila is talking about C3

The M — Thu, 28 Mar 2013 17:36:43 +0000

Increase in men and older staff marks industry development

What is it about C3, a customer contact channel at One Bonifacio Technology Tower in Taguig City, that is giving job-seekers and employers alike something to think about?

C3 is not just another call center company. It infuses energy into the Business Process Outsourcing (BPO) industry backed by the experience and the technical knowhow of a team of leaders headed by Andy Sarakinis, vice president and country manager. In a recent press conference held onsite, he shared how C3 came about in the Philippines.

“I was here in the Philippines in 1999 from South Florida to test the waters. Before, 70% of the call center agents were females with the remaining 30% males. Now, it’s 60% women and 40% men. There’s been a shift in the age in today’s BPO agents where the older ones are increasing in number. In 2000 alone, 95% were below 30 years old. To date, there’s an increase in those older than 30, with a few in their 50s joining the industry. Every one of these agents could rise to the next level after three months like one of our fast-rising employees April Torrecampo, who thought she had none of the qualities required of a call center agent, but proved that her latent skill just needed to be harnessed,” says Sarakinis.

Human Resources director Crystabel Cardenas, who has worked in the BPO industry with three other BPO firms, added, “A career path with C3 is equated with opportunities for growth. Globally, about 9 out of 10 C3 employees are promoted from within.

C3 offers above industry benefits to its employees and is constantly outfitting its human relations policies to fit the needs of its workforce. Kevin Urrutia, the Vice President of Operations asserts, “When we talk about pay scales among call centers in the Philippines, C3 is at the 80th percentile – meaning if there are 100 call centers, C3 pays higher than 80 of them.”

“Inexperienced agents, those who have no prior call center experience, receive P16,000 starting pay. Those with a degree of experience receive up to P18,000 monthly wage. Plus they receive HMO benefits that they can share with a family member as long as they remain employed. It could be for a spouse or child, parent or sibling. Beneficiaries are named and could be changed at the start of every contract cycle. Lateral transfers are not done here in Manila yet but in our US branches they do,” she continued.

She also shared why C3 is literally different from the pyramid hierarchy of most corporate set-ups. “We are employee-centric and follow the inverted triangle approach wherein the grievance approach is immediate. This is made possible through regular supervisory visits. Our focus is on the entry level; mostly for support people and agents,” she enthused. Crystabel talks from over 13 years of experience in Human Resources dealing with fast-paced, rapidly-expanding local and multinational companies, and it is no mean feat that C3 now is counted as one of the most effective and productive BPOs in the Philippines.

C3 is definitely making an impact in the Philippines’ customer care industry with its own brand of performance optimization. Performance optimization, an element of C3 University, is where re-training for a new field and/or higher position takes place. It is the ‘silver lining,’ as its mentoring process helps employees climb the corporate ladder of success in their work life.

C3 University is an on-line training tool wherein an employee undergoes an aptitude test. Meanwhile, the Cadet-ship Program runs at an average of three months. The term can be extended depending on an applicant’s performance and evaluation rating. These promotion avenues provide the means to step up the C3 ladder.

When C3 opened on Nov 1, 2011, it started with 30 people on opening day. Now, the employee roster has risen to make C3 one of the fastest growing BPOs to date, as evidenced by an ever-increasing human resource inventory and a steady vote of confidence from its serviced clientele.

C3 is also strong on the value that charity begins at home. Cardenas emphasized that “C3’s core values include open communication systems, accountability and helping the community through our CSR efforts. By community, we begin with our very own agents. For example, the people serving our pantry must be related to an employee. And as long as they have the support and patronage of our staff, they continue serving us with whatever type of food they make available at the refectory. Also during the Habagat, a number of agents were trapped in C3 and couldn’t go home because the floodwater in their respective areas was really high. So our 11th floor recruitment section was turned into a shelter for them and their families and C3 contingency funds were used for logistics.”

C3’s other international locations include Guatemala City, Guatemala and Panama City, Panama in Central America; Glasgow, Scotland and Sofia, Bulgaria in Europe; and Dalian, China and Mumbai, India in Asia. Its U.S. locations are in Idaho, Utah, Arizona, Oklahoma, and Texas, with headquarters located in Plantation, near Miami, Florida.

About C3

C3/CustomerContactChannels is a global provider of contact center services unlike any other in the market today. Services include sales, service, performance optimization, reputation management and complete customer interaction management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients’ brands with every contact we make with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found at www.c3connect.com and http://jobs.c3connect.com/manila.

The recruitment line: Direct Line 479-7470 / Trunk Line 479-7400.

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Honda TMX Supremo earns the trust of motorcycle drivers

The M — Tue, 19 Mar 2013 03:57:27 +0000

Early this year, Honda Philippines, Inc. (HPI) concluded the “Honda 100K Challenge,” the first of its kind test-driving challenge in the country that involved tricycle drivers and “TODA” (tricycle operators and drivers association) groups here in the Philippines.

This one-of-a-kind event pioneered by HPI that started last November 2012 and took around almost 2 months to finish, was participated in by more than 100,000 tricycle drivers from hundreds of TODAs in the entire Luzon area, including parts of Visayas and Mindanao. They all test-drove the Honda TMX Supremo to find out for themselves how this machine can handle everyday driving conditions in any type of road surface.

And based on their reactions, they were more than satisfied and expressed all intentions to buy the Honda TMX Supremo, which they say will help assure them of more savings and bigger earnings.

Mang Erning Manalo, a 43-year-old driver from Laguna who has been a tricycle driver for more than 2 decades already, was elated. “This is the kind of motorcycle I need. It’s easy to drive, very maneuverable, something that many other tricycle drivers in our area would really want. It’s very durable, easy to maintain so I won’t have many problems while on the road.”

On the other hand, Mauricio “Isyong” Tolanes, who drives a motorcycle used for a liquefied petroleum gas (LPG) delivery business, was surprised that the Honda TMX Supremo was really easy to handle. “I thought it would be slow and a bit bulky, but it turned out to be fast, convenient, and more reliable on the road. Making my deliveries was easy because I could always go back to the store to get more LPGs to deliver to more customers. I’m happy and my boss is also happy,” Tolanes said.

“We really wanted the tricycle drivers, the true ‘Bossing ng Kalsada,’ to see for themselves what the new Honda TMX Supremo has to offer and how it would benefit their lives with savings and more earnings to take home to the family because of a superior motorcycle. If they drive a Honda, they are assured of a stable motorcycle that can handle any road challenge with ease because it’s much faster, stable and more reliable,” says Dennis Restor, Sales and Marketing Manager, Honda Philippines, Inc.

Whatever road challenge it may be, trust the Honda TMX Supremo to reign supreme in every aspect with a new and better version of this proven road workhorse that would give more Pinoy motorcycle drivers a solid, stronger, faster and more reliable performance vehicle regardless of road conditions.

Targeting primarily the tricycle drivers, whose vehicles should be always at top-notch condition in order to assure substantial earnings, Honda made the new TMX Supremo more outstanding with superior engine technology than any other motorcycle in the 150cc class. The new TMX Supremo features world-class engine specifications that were developed, tested and adjusted by Honda Research and Development in order to fit to the needs of Pinoy motorcycle drivers. This ensures more savings in terms of engine maintenance costs and thus, more earnings.

Above everything else, convenience is what the Honda TMX Supremo offers to tricycle drivers, especially the small businessmen who use motorcycles for their business. It has an electric starter and also a soft kick starter for no-fail timing and smoother engine start, plus an “Easy Access Choke Control” so starting the engine even after long idle times is assured.

With a 4-stroke, OHC, air-cooled engine that provides 7,000rpm and a 5,000rpm max torque, trust the Honda TMX Supremo to provide stronger pulling power and unmatched performance on the road. And with a 5-speed, constant mesh manual transmission, performance will never be a problem for the Pinoy tricycle driver, for the TMX Supremo assures total maneuverability and effortless handling—faster, more stable and gas-saving, too.

A faultless and comfortable ride is also what sets the Honda TMX Supremo apart from the competition with a Telescopic Fork front suspension and twin rear suspension for maximum ease, a wide 1306mm wheelbase and a 771mm seat height for riding comfort, especially during long trips.

With these superior product features of the Honda TMX Supremo, durability, power, convenience and comfort are what you can expect.

Go and ask the tricycle drivers and TODAs and they themselves will tell you what kind of motorcycle the Honda TMX Supremo is.

For more information about the new Honda TMX Supremo, visit any Honda authorized 3S shop dealer or call 1-800-10HONDAPH (4663274) or email customerservice@hondaph.com. You can go and like the Honda Philippines, Inc. Facebook page (Honda Motorcycles Ph) or visit www.hondaph.com.

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Spray n’ Go waterless car cleaner

The M — Mon, 11 Mar 2013 08:40:26 +0000

Let me introduce to you the Philippine-made products that are truly eco-friendly!

Spray n’ Go offers waterless car cleaners which are biodegradable. They also provide carwash and quick detailing services at your convenient time and place.

So why use Spray N’ Go Waterless Car Cleaners?

1.You will save time and water but still maintain a clean and shiny car.

2. You can reduce frequency of washes with their water and dust repellent waterless car cleaners.

3. It removes water spots, preserve your car paint, add an extra gloss and protect it from extreme sunlight.

4. It lubricates to remove stubborn dirt without the risk of scratching the paint.

5. The product evaporates to prevent further spotting. It also enhances the gloss of your car making it look refreshed.

See a full review by Our Priceless Treasures.

The Auto Show

Don’t miss their auto show happening on May 4, 2013! See the poster below for more details.

(Click the photo to enlarge)

The Giveaway!

Ten (10) of our followers will be lucky to win a set of Spray N’ Go Car Cleaners (Waterless Carwash and Quick Detailer, Waterless Glass Cleaner and Waterless Rim and Tire Cleaner)!

You do not have a car? You can still join! A set of Spray N’ Go car cleaners can be a great gift to your friend or office boss!

Joining is so easy! You’ll just need to have Facebook, Twitter and Instagram accounts to enter. Submit entries using a Rafflecopter widget. Remember: The more entries to submit, the greater chances of winning! Go back for the daily entries.

CLICK THE POSTER BELOW TO REDIRECT YOU TO THE CONTEST PAGE!

This giveaway will run until April 11, 2013. Open to participants with Philippine address only. The winners will be picked via Random.org and have 48 hours to reply, otherwise, another winner/s will be drawn!

Disclosure: This giveaway is in no way affiliated nor sponsored by Facebook, Twitter and Instagram. The sponsor, Spray N’ Go will be responsible for the prize fulfillment. No purchase is necessary.

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Experience the C3 Difference

The M — Sun, 10 Mar 2013 11:27:04 +0000

C3 is a great place to work. You will see it in their employees. They are guided by their values of accountability, open communication, and care for their internal and external C3 communities. They focus mainly on attracting and retaining the best, whilst providing workplace programs to support their team members.

“At C3, ‘Experience the C3 Difference’ is more than our slogan. It’s a promise found nowhere else in the industry. Each client engagement begins – and grows – with our senior management team’s intimate involvement. Entrepreneurs at heart, we live our clients’ business. We learn their needs and pain points. Only then do we craft customer solutions as if the business were our own. This top-down philosophy delivers results both positive and refreshing.”

The company is committed to high ethical standards and who values team work. C3 believes in working together in an inclusive and respectful manner. The provide World-Class Solutions that are are efficient, streamlined and seamless across organizations – and around the globe.

So, if you are looking for a career – you better start off with C3. C4 urgently needs individuals who can work as Customer Interaction Specialists for a start-up call center in the Fort, Taguig who possess the following qualifications:

Compensation package: 16-18k basic pay + 1,250 allowance + 2k cust/serv premium pay + incentives + 20% night differential

Though you can apply online http://www.c3connect.com, I’d recommend that you Walk in and Apply at:

C3/CustomerContactChannels’ Recrutiment Office is located at 11th Floor Bonifacio One Technology Tower, 3030 Rizal Drive corner 31st Street, Bonifacio Global City, Taguig

From MRT Ayala, ride the Fort Bus West route, get off at Net Cube bus stop, cross 3rd avenue and Rizal Drive to reach Bonifacio One Technology Tower [building with a KFC branch]

C3/ CustomerContactChannels Reviewed by Life In General

C3/ CustomerContactChannels is a BPO company that looks forward to expand their business more. They have offices located internationally like across The U.S., China and India just to name a few. They have one here in the Philippines which is beautifully located at The Fort here in Taguig City. They are also planning to open a new office at a new location in the coming months. Currently, they are looking for hundreds of employees to train to start-off a new account.

I got the chance to see how their operations floor look like via a special invite with a few other bloggers. They introduced the company to us and their big bosses humbly talked to us and walked with us while touring the whole production floor.

The big bosses of C3 came from different backgrounds and companies and they promise not to do the things that they think are wrong from their previous companies. They promise to take care of their employees and give them a fun-filled environment to keep them motivated to go to work. They also give competitive salary and benefits package to their employees.

I have also been to a lot of call centers and I am actually currently employed by one of the biggest BPO companies here in the Phlippines. I can say that it really isn’t just the salary that makes employees stay, the top reason, for me, is the relationship that you have with the people that you work with.

The whole event was fun-filled and the food was over-flowing. A lot of questions have been raised and answered perfectly by the speakers. Before leaving, we were given loot bags with C3 items. Again, thanks for the invite and more power to your company.

C3 CustomerContactChannels Philippines Ltd.

Company Overview:C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.

C3 Openings:

CSR – TELECOMMUNICATIONS ACCOUNT

WAVE 2 AIRLINE RESERVATIONS CSR with 25K SIGNING BONUS

TRAVEL RESERVATIONS SPECIALIST! *FRESH GRADS can APPLY!*

WAVE 2 – AIRLINE RESERVATIONS ACCOUNT

WAVE 10 HEALTHCARE ACCOUNT CSRs

via [Life In General]

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Plains and Prints Spring Summer Preview

The M — Fri, 01 Mar 2013 07:29:04 +0000

POSITONI COLLECTION
The Colors of the Amalfi coast in fresh pastels. The Collection is inspired by seaside resort with touches of crotchet and feminine lace. Mint and orange are key colors.

NEUTRAL GRAPHITE
Cosmopolitan chic in neutral tones of black, white and gray. Classic styles with a twist. Mix it up with your summer wardrobe to update your look.

SUMMER SOIREE
A collection of dresses in vivid pastels and pretty pinks perfect for a summer party or any special collection.

Plains and Prints Spring Summer Preview on March 1-3, 2013 at the ground Floor at Trinoma and Red Dot Laoag. For more information, like us on Facebook: Plainsandprints and follow us on twitter: @plainsandprints

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Adidas Energy Boost

The M — Thu, 28 Feb 2013 15:40:07 +0000

Adidas Energy Boost is the brand’s latest running shoe. It’s an uber lightweight shoe that features the latest and most innovative technologies from adidas including the new midsole technology designed to make each stride soft and springy, and a Techfit upper providing a snug fit and fast look. $150.

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Celebrate Valentine’s Day with iFoods

The M — Wed, 13 Feb 2013 01:08:07 +0000

Who has time to plan for Valentine’s Day? This year’s celebration falls in the middle of the workweek, and many of us will surely be on a budget since it is just a day before payday.

Never fear. i-Foods, the homegrown food conglomerate that offers you a taste of cuisines from all over the world, has a number of packages to make your month-long celebration of Valentines a memorable one.

If you want to have a fusion of European and Japanese, Tokyo Café has the perfect treat for you and your honey. Choose from two set meals that come complete with pasta, pizza and drinks.

Set Meal No. 1 lets you choose two pasta dishes, a whole pizza and two drinks. At P685, it’s a steal on this special day. Set Meal No. 2, priced at P495, comes with a choice of pasta dish, a whole pizza and two drinks.

Choices for pasta dishes include Carbonara, Bacon Tomato Cream and Napolitan. Pizza choices include the classic Margherita and the Tokyo White. For drinks, you can choose between Iced Café Au Lait and Tokyo Ice.

What’s more, each set meal order comes with free dessert: three pieces of Tokyo Café’s Mochi.

Tokyo Café serves Euro-Japanese cuisine in an ambience that’s warm, bright and modern. It offers a menu of European casual dining dishes that have been given a modern Japanese twist.

Tokyo Café has branches at SM Mall of Asia, SM North The Block, The Venice Piazza at McKinley Hill, SM Megamall, Go Hotels at Robinsons Cybergate, and SM Southmall.

If you want some Seoul food, then head off to Kogi Bulgogi. Its special set meal, priced at P550, comes with two orders of Bibimbap, an appetizer and two glasses of iced tea.

If you think that’s not a lot to choose from, think again. You have four kinds of Bibimbap, the traditional rice topping dish, to choose from: regular Bibimbap, Dolsot Bibimbap (served in a sizzling stone bowl), Jeyuk Bibimbap (spicy pork), and Chicken Bibimbap. For appetizers, choose from Sesame Spinach Salad, Kimchi Jeon (kimchi pancake), Steamed Dumplings or Fried Dumplings.
Kogi Bulgogi offers guests a casual dining setup that makes Korean dining a fun and friendly one. It specializes in Korea’s most popular dish beef bulgogi.

Kogi Bulgogi has branches at Eastwood Mall and Lucky Chinatown Mall.

For those who want something fast and casual, Stackers Burger Café serves premium burgers that are grilled in special signature sauces. It also has juicy and delicious baked fried chicken, flavored fries and refreshing coffee concoctions and flavored shakes.

For the whole month of February, all diners at Stackers Burger Café get a free Classic Glacier with a minimum purchase worth P600. Choose from four flavors: Caramel, Chocolate, Rocky Road, and Strawberry.

Stackers Burger Café has branches at Eastwood Citywalk 1, The Venice Piazza at McKinley Hill, Resorts World Manila, Alabang Town Center, and Promenade Greenhills.

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C3 to hire over a thousand customer service agents in Manila

The M — Sun, 10 Feb 2013 19:36:26 +0000

Manila, PHIL (January 2, 2013) — C3/CustomerContactChannels (C3), a global provider of customer management solutions, announced that it is actively seeking to hire over a thousand new customer service agents for its Taguig City, Metro Manila customer contact center.

C3’s hiring surge will support clients in the telecommunications, healthcare, and social commerce industries in preparation for increased call volume through 2013 and beyond. Although the majority of the positions are for customer service representatives, management positions are also available.

As a pioneer in handling multichannel customer care, C3 continues to develop new technologies and sign exclusive partnerships to provide its clients with the most advanced customer care solutions in the market. Many of the job opportunities will include solutions to support customers via social media channels and forums.

“We are looking for people with patience and enthusiasm. If you think you are that type of person, we have a great opportunity for you at C3,” said company president and COO Rick Ferry. “Our company is growing rapidly, and each position offers opportunity for advancement.”

C3 differentiates itself among other customer contact companies because of its one-of-a-kind company culture encouraging employees to thrive. “One of our main goals at C3 is to hire good people and keep them as a member of our team for years to come,” added Ferry. “We are not only a call center business; we also work to train people for a career and hope our entry-level employees will eventually become our future leaders. Manila continues to provide an extremely skilled workforce with an affinity for the American culture that helps them serve customers well.”

Andy Sarakinis, the Philippines’ country manager, has been in the Business Process Outsourcing industry for well over a decade and brings with him best practices from the industry. He and his Manila team put systems in place adapted to the Filipino culture.

The company’s offices are located on four (4) levels of the building it occupies and is equipped with the latest in computers and facilities, including rooms for resting and four (4) cafeterias.
C3 also provides activities and opportunities that enable its employees to reinforce company camaraderie, as well as career advancement. These include bazaars, vacations as rewards for accomplishments, sports fests, tree planting, museum trips with family members, financial wellness seminars, etc.

Career advancement is provided through the C3 University platform, which focuses on self and career development curricula. The free program is open to all employees regardless of their tenure. Those who are willing to attend classes in their spare time for career and skills enhancement undergo particular courses that fit the level of skill that needs to be enhanced.

C3’s other international locations include Guatemala City, Guatemala and Panama City, Panama in South America; Glasgow, Scotland and Sofia, Bulgaria in Europe; and Dalian, China and Mumbai, India in Asia. Its U.S. locations are in Idaho, Utah, Arizona, Oklahoma, and Texas, with headquarters located in Plantation, FL.
The company serves the energy and utilities, financial services, healthcare and insurance, telecommunications and wireless, and travel and hospitality verticals. It offers forward-thinking customer management solutions for medium to large-sized companies in a wide-range of industries, servicing sales, performance optimization, reputation management, and end-to-end customer interaction management.
C3 is looking for applicants with prior contact center/customer service experience, but will consider candidates with customer service expertise outside of the call center. Interested parties can apply online by visiting http://jobs.c3connect.com/manila

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About C3

Media Contact:
Marlon Aldenese
marlon_aldenese@write-experts.com
09157690022
09228592648

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Gano iTouch Phils.: All geared up for its 5th anniversary

The M — Thu, 07 Feb 2013 15:58:26 +0000

The country’s leading multi-level marketing company of Ganoderma-based products is all geared up for 2013 as it looks forward on its 5th anniversary dubbed “In Pursuit of True Excel-Lence. Faster…Higher…Stronger”

Undoubtedly considered as the best assets of the company, the top distributors of Gano iTouch Philippines who maintained the significant growth of Gano products in the marketplace for close to 5 years now, will be honored during the big event.

Gano continues to develop excel-lence in mind, body and soul- in health and in wealth. Thanks to its Ganoderna-based products and the commitment and passion poured into by its people.

For its 5th anniversary, Gano iTouch Phils., is giving away a Toyota Innova 2012 model as grand prize for its lucky multi-level marketer. This is through collection of OLYMPIC POINTS from Gano I Touch products purchased. Exclusively for Gano I Touch members, 10 Olympic points will earn one (1) raffle ticket and every purchase of 500PV in 1 cash bill is equivalent to 1 Olympic Point. The higher the accumulated Olympic Points, the better chances of winning the Toyota Innova and other exciting prizes. The complete mechanics are available in the nearest branch, MegaSCO and Stockist Centers.

Part of Gano I Touch 5th anniversary celebration is the first ever G-Factor Talent Search. Aligned with the company’s mantra of excel-lence, candidates should be an epitome of extraordinary talent and healthy bodies, resulting from the kind of discipline brought about by using Gano iTouch products. The nationwide search is open to active Gano iTouch distributors, age 18-45 years old. Regional eliminations will run until February 16, 2013. Call your nearest Gano I Touch center for other details and schedules.

Culiminating activities of the G-Factor search and grand raffle draw of the Toyota Innova 2012 will be held on Gano’s 5th anniversary celebration on March 23, 2012 at the Aliw Theater.

Gano iTouch Philippines is the no. 1 network marketing company specializing in ganoderma-based products. Ganoderma lucidum is the scientific name for a species of Red Mushroom and is said to be more powerful than ginseng. Known as the “miraculous king of herbs” , Ganoderma is said to be able to improve the body’s healing ability, maintain a healthy body and promote longevity. Under extensive research, clinical studies and worldwide testimonials, Ganoderma was shown to have the ability to help our bodies function more effectively, efficiently and optimally. Ganoderma-based products from the global company Gano Excel are available through Gano iTouch Philippines multi level marketing, with its wide range of nutraceuticals, beverages, health and skin care products.

For further information, visit http://www.ganoitouch.com or call 706-3137/706-3152

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Girard-Perregaux 1966 Perpetual Calendar Watch

The M — Tue, 07 Sep 2010 20:59:37 +0000

Girard-Perregaux has unveiled its latest member of the brand’s 1966 collection – the Girard-Perregaux 1966 Perpetual Calendar Watch. It’s housed in 40mm case that’s rendered in either pink or white gold, that’s shielded by an anti-reflective sapphire crystal. It’s powered by an in-house mechanical self-winding movement – caliber GP033Q0, with 46 hours power reserve. The dial demonstrates a symmetrical layout, which is intended to appeal to those who love the classics. It is water resistant up to 30 meters and is mounted on an alligator leather strap, fitted with an ardillon buckle in 18K gold. Limited to 99 pieces only.

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